FAQ's Shipping and Delivery
When can I expect to receive my order?
Paintings require packaging by hand and can take up to 5 business days to assemble and ship. Customers who selected "Free Standard Shipping" should expect to receive their orders between 6-10 business days from the date of purchase.
Details will be emailed to you once your order has shipped. To track your order status online, visit our guest order tracking page.
Can I change the shipping address once the order has been placed?
If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.
Does Free Shipping apply to all orders?
Free shipping only applies to orders over £100 shipped within the United Kingdom
Do you ship internationally?
Jane Denman Artist ships internationally! Shipping prices may vary based on size and location. Please see the Shipping Prices section in menu. You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout. Taxes and duties do not apply. Delivery times will be longer due to packing and admin. Royal Mail or FedEx will be employed to ship your item.
Why am I being charged extra by customs?
International taxes and duties are not included in your order and will need to be paid before delivery. The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by Jane Denman Artist.
I live local to West Sussex can I collect?
This is free! You are welcome to collect from the studio, arrange a convenient time for both parties.
Can you deliver to anywhere in South East UK?
Yes I can deliver your artwork, usually at a time that suits you. Please see the Shipping Prices section in menu.
I would like to purchase a small artwork without glass
Small artworks, less than 30cm would normally be sent using Royal Mail services within a couple of days.